The pandemic accelerated the prevalence of online higher education. While offering online education was a new endeavor for many institutions of higher learning, American Public University has been delivering online, or distance, education for 30 years. In this episode, Dr. Bethanie Hansen and Dr. Jan Spencer talk to Dr. Kate Zatz, who served as a university board member for 17 years before becoming Acting President in 2021. Hear insight about navigating rapid growth, the challenges of continuous improvements to technological systems and processes, and the work being done to connect and assist students in an online environment. 

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