The full conversation with Craig Hinchliffe, CEO of the Perch Group, we talk about the impact the COVID pandemic has had on consumers, payments and subsequently some of the challenges there are with debt pricing in the current market. 

Consumer preference and dynamics around contact are changing and this is all flowing through to how they think about process design. 

Back in the office, things are also coming back to life and Craig explains some of the benefits he is seeing with the team too.

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