In today's episode, we are joined by the very authentic and inspirational leader, Madinah Ali, President at Excelente Inc. Ms. Ali's expertise is directing organizations through change, continuous quality improvement, and team building, while developing IT and telecom strategies to improve service levels in the contact center industry. Ms. Ali has specialized international experience in the following countries: Switzerland, Australia, Brazil, United Kingdom, South Africa, China, Puerto Rico, Canada, Mexico, Malaysia, Indonesia, Singapore, Philippines and Japan, where she has provided consulting services in economic policy and global sourcing. Be inspired by her global perspectives and the work she is doing to give back to the community! Voice your opinions in our forums at www.ladyshipinc.org. And hope you all had a relaxing Thanksgiving break!