Stan Slap is a NY Times best-selling author and president of the international consulting company SLAP, renowned for achieving maximum commitment in manager, employee, and customer cultures.  Stan has been helping business leaders understand and get commitment from these three groups for thirty years and shares with us how leaders can reframe the pandemic to move beyond survival, what an employee culture is, how it operates, and what it needs from its leaders, and why going to market based on value is ultimately a losing proposition.

SLAP Whitepaper: Tough Times, Tougher Teams

Stan's Customer Obsessed Picks: 

Winter's Tale by Mark Helprin

The Roaches Have No King by Daniel Evan Weiss

Sign up for the Customer Obsessed newsletter for updates, bonus clips, and exclusive content.