David Scarlett, The Soul Millionaire, talks to Russell Facer, Managing Director, threesixty.

Key learning points:

-Giving your team clarity of direction and expectation… guided by a clear, coherent business plan… designed to cope with a changing world.

-Why command and control doesn’t work long term in a 21st Century team.

-How communication skills become even more important when you’re leading people, not managing tasks.

-Listening to your clients, to create even more desirable services during difficult times.