The critical importance of going beyond just getting technology to work, addressing the underlying security, scalability, and proper implementation, rather than just fixing symptoms. Eric Hansen, of Inland Productivity Solutions, emphasized the importance of starting troubleshooting at the very beginning, even when engineers claim they've already done everything. He discussed their hiring process, which prioritizes people skills and problem-solving abilities over technical expertise, using unsolvable scenarios to test how candidates handle pressure and know when to escalate. While Eric and I might have found a few rabbit holes in this episode, I hope you will hear a recurring theme: delivering cybersecurity in everything you do with your clients. "We're still in the people business."