The first RadioFinance virtual roundtable saw the participation of 15 digital finance practitioners sharing insights on the future of the industry post COVID.

Industry experts discussed how the pandemic has altered the digital finance landscape and how the future of financial services could look like. They debated how technology and ecosystems ultimately reshape the customer journey and shift institutions’ priorities.

Key points in the discussion include:

COVID-19 has disrupted and accelerated the industry's digital transformation agenda

Significant disruption to consumer-facing and lending fintechs while B2B and technology infrastructure players see uptick

Institutions must reconfigure technology stacks to better leverage data and connect to customer-relevant ecosystems

Ecosystems are designed around customers, not products or institutions

Success requires capital, scale and understanding cost and unit economics

Operational security and resilience necessary to safeguard customer trust and engagement