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Insurance Agent's AI-Powered Underwriting Cut Quote Time by 75%—Until the Algorithm Denied Coverage for 200 Valid Claims.
This is the most important lesson you'll learn about AI this year.
This podcast episode is a $720,000 warning.
It's about two insurance agents:
Thomas (The Winner): Used AI as an assistant. He used it to gather data and flag risks. But a HUMAN always made the final call. He kept his humanity in the loop. Result: 75% faster, 40% growth, ZERO wrongful denials.
Kevin (The Loser): Got greedy. He went "all-in" and let the AI make 100% of the decisions. He "disabled the override". The problem? The AI just learned his team's old biases and amplified them at scale. Result: 200 wrongful denials, 3 lawsuits , and a $720,000 bill.
Kevin tried to "outsource accountability". You can't. Stop trying to replace your brain. Use AI to make your brain faster.
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By Al KushnerThis is the most important lesson you'll learn about AI this year.
This podcast episode is a $720,000 warning.
It's about two insurance agents:
Thomas (The Winner): Used AI as an assistant. He used it to gather data and flag risks. But a HUMAN always made the final call. He kept his humanity in the loop. Result: 75% faster, 40% growth, ZERO wrongful denials.
Kevin (The Loser): Got greedy. He went "all-in" and let the AI make 100% of the decisions. He "disabled the override". The problem? The AI just learned his team's old biases and amplified them at scale. Result: 200 wrongful denials, 3 lawsuits , and a $720,000 bill.
Kevin tried to "outsource accountability". You can't. Stop trying to replace your brain. Use AI to make your brain faster.