In this episode, Miriam delves into the growing reliance of insurance companies on BPO services, highlighting the factors driving this trend. She examines the expansion of the global healthcare business process outsourcing market and discusses Appian's approach to process discipline as a means of enterprise rescue. The conversation covers the role of unified platforms and structured automation in enhancing enterprise efficiency. Miriam also explores the challenges and workforce development initiatives within Jamaica's BPO sector. The episode wraps up with a conclusion and a call for listeners to subscribe for more industry insights.

(0:00) Why insurance companies are increasingly relying on BPO

(2:43) Growth in global healthcare business process outsourcing market

(5:48) Appian's process discipline for enterprise rescue

(7:05) Unified platforms and structured automation in enterprises

(8:09) Challenges and workforce development in Jamaica's BPO sector

(10:32) Episode conclusion and call to subscribe