The potential impact of AI on insurance distribution goes deeper than many realise. In this episode of Insurance Unlimited, host Paul Willoughby sits down with Andrew Jaworski, AVP at Pacific Life and consultant at Endava, to explore how AI is reshaping lead management, broker enablement, and customer engagement. 

Listen now to explore how AI-driven lead scoring enables insurers to target the right customers, how to effectively engage distribution partners at scale, and how AI can streamline integrations and underwriting processes. Plus, gain insights into the ongoing talent crisis in the insurance industry and discover how AI could help bridge the gap.

If you want to learn how you can enhance broker relationships and make carriers easier to do business with, this episode is for you! 

For more Endava podcasts, check out our podcast homepage.

Many people think efficiency when AI enters the fold. But for insurers, the real power of AI, specifically generative, is revenue-generation avenues it opens up. In the season 4 premiere of "Insurance Unlimited," Paul Willoughby speaks with our Head of Data & AI Richard Pugh, Google Cloud Head of Insurance Nigel Walsh and Markerstudy Insurance Non-Executive Director Ellie Barlow and covers the revenue-driving innovations AI brings to insurance and how to illustrate ROI. The conversation covers personalisation, improved customer retention, augmented product development and more. Listen now! For more Endava podcasts, check out our website.

Price-comparison websites (aka aggregators) have brought a full range of pricing and coverage options into focus for personal line insurers – but can they do the same for the commercial landscape? In the latest installment of Insurance Unlimited, Paul Willoughby and Karen Houseago dive into that topic with featured guests Robert Cornish, head of home at Got You Covered, and Dynamo Cover Limited Commercial Director John Cooper. 

The P&C claims market faces its fair share of challenges — and many of them can be remedied by improved collaboration across the board. In Episode 4 of Insurance Unlimited, Paul Willoughby is joined by guest co-host, Karen Houseago, and featured panelist Nic Sproul of SP Partners for a conversation on how to best deploy that collaborative approach and overcome those barriers.

What can insurers gain from loss data? Context, perspective, and an overview of their companies' vulnerability. In Episode 3 of Insurance Unlimited, Paul Willoughby sits down with Jeff Cohen, SVP of Insurtech provider Zywave for a wide-ranging conversation on the ripple effects of loss data and how insurers can leverage it to lower long-term risk.

We talk to Stuart Mathews, Director of Industry Alliances at UCI Beall Applied Innovation,  who unite entrepreneurs and industries with UCI campus knowledge and bolster the startup ecosystem. From foundation data, underlying data strategy, modelling, digital twins and cyber we unpack how AI and data is helping solve problems and provide better ways of measuring. Ultimately bringing better insight to insurers.

Join us as we zoom in on the customer to find the sweet spot on perception, automation choices, and when human intervention is essential for that all important chance to build loyalty. Special entrepreneurial guest James Russell, Head of Claims Transformation, esure Group (on a mission to Fix Insurance for Good) shares insight from his rich and varied career. Whilst host Paul Willoughby (speciality lines) and co-host Karen Houseago (personal lines) are on the lookout for where sectors can learn the best from each other.  

Is the Data-First challenge presenting insurance with an existential crisis? Hélène and Alastair share their passions for real-time data, the Internet of Things (IoT) and Computable Contracts. From where you parked, to how many steps you’ve done, your phone alone has multiple sensors updating and informing you of changes to your environment. These IoT sensors are changing static data and with it static risk, giving us the power to stop bad stuff from even happening. Computable Contracts are simply the bringing together of words and code, which we experience daily as that’s what web pages are. So is it such a big leap to modulating clauses and conditions and creating a digital library? There will be winners and losers with the Data-First challenge. Is it time to be bold?

In a world of talent wars, changing business models and economic doom and gloom why would anyone take the risk of changing their career half way through? Well, our two guests today have done just that, but it's even more remarkable that one has left underwriting to become a data specialist and the other has left being a data specialist to become an underwriter. 

Both have very good reasons, watch the episode to hear more from Neil and Kieren. It's really fascinating, we touch on the evolving role of underwriting as well as the use of AI and the need for data curiosity

Insurance is predicated on a promise to pay in the event of a loss, so why when it comes to innovation are we seeing very little in the claims arena, and why are 90% of the transformation programmes in the insurance market centred around increasing premium rather than being better at managing claims?