There always will be a need for human engagement throughout the claims process, but the next generation of artificial intelligence (AI) and machine learning continue to enhance the experience and improve outcomes. Last month, Ajitabh Gupta, vice president IT applications and Adam Fisher, chief data officer attended InsureTech Connect. In this podcast, they recap the event — sharing their insights on what forces are shaping the industry, the most valuable financial and operational ways to lower costs for carriers and third party administrators, how to improve outcomes for claimants and more.