During this pandemic, the insurance industry has had to kick into high gear. They had to adopt newer models to drive innovation and to do their part amidst this global and humanitarian crisis. With the entire healthcare ecosystem being at the frontlines during these trying times, the insurance industry is a critical sector, enabling businesses, industries, families, and individuals to remain resilient.

In this episode of the Zinnov Podcast business resilience series, KV Dipu, President - Operations, Communities & CX at Bajaj Allianz, shares several interesting anecdotes and examples of how Bajaj Allianz and the insurance sector as a whole has been leveraging technologies such as IoT, AI, Blockchain, etc. to drive value for their customers in these trying times. In addition to digital transformation, he shares insights on customers' stated and unstated needs, and how organizations need to adapt quickly to capitalize on the opportunity and also serve humanity.