Artificial intelligence is here - how will it change and transform your agency? Find out in this episode of Insurance Shoptalk with host Eric Stein and guest Nikhil Kansal. Nikhil is the co-founder of Oyster, an AI software company for insurance. Oyster provides a new standard of comprehensive personal insurance coverage through a simplified experience. In this episode, he talks about about Cara, Oyster's revolutionary AI-powered CSR built specifically for insurance agencies. From quote to bind to post-sale service, Cara is reshaping how agents manage workflows, compare coverages, generate documents, and even handle inbound phone calls with voice AI that most clients can’t tell isn’t human. Whether you’re running a small agency or managing a large AMS stack, this episode dives into real-world AI use cases, including document parsing, policy servicing, and customer communication — all without disrupting your current systems.  About Insurance Shoptalk Join host Eric Stein on a journey through the dynamic world of commercial property and casualty insurance. With over 25 years of experience in the industry, Eric brings a wealth of knowledge and insights to every episode. Insurance Shoptalk is your premier destination for in-depth discussions on the latest industry trends, technology impacts, interviews with leading experts, and much more. To learn more about Insurance Shoptalk, please visit https://insuranceshoptalk.com/  If you enjoyed this episode of Insurance Shoptalk, please like and subscribe, and be sure to click the notification bell to catch the next episode.