CX Today's Charlie Mitchell hosts Shervin Shaffie, Principal Technical Specialist at Microsoft.

In this session, we consider how to integrate Microsoft Teams with the contact center, discussing:

• Why should contact centers consider integrating Teams into their technology stack?
• The three models for integrating Teams into the contact center (Connect, Extend, and Power)
• How can contact centers determine the right option for them?
• The launch of Microsoft's own contact center, with embedded Teams capabilities

 If you're looking for more insights from Shaffie, visit this page.

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