CX Today's Charlie Mitchell hosts Dave McDowell, Senior Technical Consultant at Enghouse Interactive.

In this session, we consider the options for integrating Microsoft Teams with the contact Centre, discussing:

• The benefits of a Microsoft Teams contact centre integration
• The models that contact centre can harness when migrating their contact centre to Teams
• What differentiates Enghouse's approach?
• How a Microsoft Teams integration helps to future-proof the contact centre and broader business