Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Jay Goninen, co-founder and president of WrenchWay, discusses the challenges and opportunities within the automotive and diesel industries, particularly focusing on technician recruitment and retention. He highlights the importance of initiatives like School Assist, which aims to support educational institutions in training future technicians. The conversation also delves into the results of a recent survey on technician satisfaction, revealing concerns about pay, work culture, and the need for better communication within the industry. Jay emphasizes the importance of flexibility and proper equipment in shops, as well as the need to hear from various voices within the industry, including collision repair professionals and educators. The conversation delves into the challenges faced by technicians in the automotive industry, focusing on work-life balance, generational communication, and the need for transparency in business operations. The speakers discuss the importance of effective communication between leadership and technicians, the evolving preferences for compensation structures, and the overall satisfaction of technicians with their current employers. The discussion highlights the need for businesses to adapt to changing workforce dynamics and improve their practices to retain talent and foster a positive work environment. Takeaways WrenchWay aims to improve technician recruitment and retention. School Assist helps educational institutions connect with industry needs. Apprenticeship programs are crucial for industry growth. Technician satisfaction is a pressing concern in the industry. Pay remains the top priority for technicians. Proper equipment in shops is essential for technician satisfaction. Flexibility in work schedules is increasingly important. The collision repair sector needs more representation in surveys. Educators play a vital role in shaping the future workforce. Open communication is necessary for industry improvement. Workaholism can lead to burnout, even in enjoyable jobs. A significant portion of the workforce is aging, raising concerns about industry sustainability. Generational communication is crucial for attracting younger talent. Profitability must be balanced with employee welfare. Transparency in business operations fosters trust and understanding. Technicians often lack knowledge about profit and loss, impacting their perceptions. Flat rate compensation structures can create anxiety among technicians. Technicians are increasingly preferring hourly or salary compensation for stability. A large percentage of technicians are willing to work more hours for better pay. Communication from leadership is a critical area for improvement in the industry. Music: LNDO-Feelin Good Wayfair-Wilder The Revolution-Riding High LNDO-Wild Wild Midwest This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Jay Goninen, co-founder and president of WrenchWay, discusses the challenges and opportunities within the automotive and diesel industries, particularly focusing on technician recruitment and retention. He highlights the importance of initiatives like School Assist, which aims to support educational institutions in training future technicians. The conversation also delves into the results of a recent survey on technician satisfaction, revealing concerns about pay, work culture, and the need for better communication within the industry. Jay emphasizes the importance of flexibility and proper equipment in shops, as well as the need to hear from various voices within the industry, including collision repair professionals and educators. The conversation delves into the challenges faced by technicians in the automotive industry, focusing on work-life balance, generational communication, and the need for transparency in business operations. The speakers discuss the importance of effective communication between leadership and technicians, the evolving preferences for compensation structures, and the overall satisfaction of technicians with their current employers. The discussion highlights the need for businesses to adapt to changing workforce dynamics and improve their practices to retain talent and foster a positive work environment. Takeaways WrenchWay aims to improve technician recruitment and retention. School Assist helps educational institutions connect with industry needs. Apprenticeship programs are crucial for industry growth. Technician satisfaction is a pressing concern in the industry. Pay remains the top priority for technicians. Proper equipment in shops is essential for technician satisfaction. Flexibility in work schedules is increasingly important. The collision repair sector needs more representation in surveys. Educators play a vital role in shaping the future workforce. Open communication is necessary for industry improvement. Workaholism can lead to burnout, even in enjoyable jobs. A significant portion of the workforce is aging, raising concerns about industry sustainability. Generational communication is crucial for attracting younger talent. Profitability must be balanced with employee welfare. Transparency in business operations fosters trust and understanding. Technicians often lack knowledge about profit and loss, impacting their perceptions. Flat rate compensation structures can create anxiety among technicians. Technicians are increasingly preferring hourly or salary compensation for stability. A large percentage of technicians are willing to work more hours for better pay. Communication from leadership is a critical area for improvement in the industry. Music: LNDO-Feelin Good Wayfair-Wilder The Revolution-Riding High LNDO-Wild Wild Midwest This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, the co-founders of Vesperio Performance discuss the evolving landscape of dealership management, emphasizing the importance of focusing on fixed operations, proactive management, and employee development. They highlight the challenges of forecasting in a changing economic climate and the impact of turnover on dealership performance. The discussion also covers the need to optimize customer experience and retention rather than simply increasing traffic. In this conversation, the speakers discuss the importance of setting teams up for success through effective training and support systems. They share real-world stories that highlight the challenges and successes of implementing training programs in dealership environments. The conversation emphasizes the need for accountability and engagement in training, as well as the unique value that Vesperio's training program offers to new managers and employees. The speakers also touch on the significance of data-driven decision-making and the importance of providing resources that empower managers and employees to improve performance. Takeaways The shift back to fixed operations is crucial post-COVID. Communication between departments is key for efficiency. Proactive management can prevent reactive chaos in dealerships. Forecasting should consider both data and human resources. High turnover rates impact dealership performance significantly. Employee development is essential for retaining talent. Customer lifetime value should be prioritized over immediate sales. Optimizing existing traffic is more beneficial than just increasing volume. Celebrating achievements in current roles is important for morale. A strong development pipeline is necessary for future leadership. Setting your team up for success is crucial. Intentions may be good, but execution matters more. Support and training are essential for new managers. Real-world stories illustrate the impact of training. Engagement and accountability drive training success. Vesperio empowers managers to lead effectively. Data-driven insights can reveal performance gaps. Training should not be a mere checkbox exercise. Resources provided in training help bridge execution gaps. Self-sustainability is the ultimate goal for teams. Music: Reveille-Give It To 'Em Reveille-In & Out Ian Kelosky-Love On The Road Reveille-Perseverance This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, the co-founders of Vesperio Performance discuss the evolving landscape of dealership management, emphasizing the importance of focusing on fixed operations, proactive management, and employee development. They highlight the challenges of forecasting in a changing economic climate and the impact of turnover on dealership performance. The discussion also covers the need to optimize customer experience and retention rather than simply increasing traffic. In this conversation, the speakers discuss the importance of setting teams up for success through effective training and support systems. They share real-world stories that highlight the challenges and successes of implementing training programs in dealership environments. The conversation emphasizes the need for accountability and engagement in training, as well as the unique value that Vesperio's training program offers to new managers and employees. The speakers also touch on the significance of data-driven decision-making and the importance of providing resources that empower managers and employees to improve performance. Takeaways The shift back to fixed operations is crucial post-COVID. Communication between departments is key for efficiency. Proactive management can prevent reactive chaos in dealerships. Forecasting should consider both data and human resources. High turnover rates impact dealership performance significantly. Employee development is essential for retaining talent. Customer lifetime value should be prioritized over immediate sales. Optimizing existing traffic is more beneficial than just increasing volume. Celebrating achievements in current roles is important for morale. A strong development pipeline is necessary for future leadership. Setting your team up for success is crucial. Intentions may be good, but execution matters more. Support and training are essential for new managers. Real-world stories illustrate the impact of training. Engagement and accountability drive training success. Vesperio empowers managers to lead effectively. Data-driven insights can reveal performance gaps. Training should not be a mere checkbox exercise. Resources provided in training help bridge execution gaps. Self-sustainability is the ultimate goal for teams. Music: Reveille-Give It To 'Em Reveille-In & Out Ian Kelosky-Love On The Road Reveille-Perseverance This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Brandon Nixon, the Chief Revenue Officer at Update Promise, discusses the evolution of customer experience in the automotive industry, particularly in dealership service departments. He shares insights on the challenges faced by independent collision shops, the importance of technology in enhancing customer engagement, and the impact of video and photo communication on repair orders. Nixon emphasizes the shift towards online payments and changing communication preferences among customers, highlighting the need for dealerships to adapt to these trends to improve customer satisfaction. In this conversation, Brandon Barnett and Brandon Nixon discuss the evolving landscape of customer experience in the automotive service industry, emphasizing the importance of technology, particularly AI, in improving scheduling and service efficiency. They explore the balance between technology and human interaction, the significance of strong leadership in service departments, and the need to address customer complaints to enhance overall satisfaction. The launch of the Service Lounge podcast is highlighted as a platform for gathering customer feedback and insights. The discussion also touches on the competitive dynamics between dealerships and independent service providers, stressing the necessity for dealerships to innovate and communicate their value effectively. Takeaways Update Promise aims to enhance customer experience in automotive service. The company originated from a need in the collision repair industry. Independent collision shops face increasing challenges from larger conglomerates. Younger generations expect seamless, technology-driven experiences. Scheduling and wait times are major complaints in the automotive service industry. Video and photo communication significantly boost repair order values. Online payment options lead to higher customer satisfaction. Text messaging has become the preferred communication method for customers. The opt-out rate for text messaging has drastically decreased. Technology is essential for modernizing the automotive service experience. Retail has become more personal with technology. Scheduling appointments improves customer planning. AI can significantly reduce appointment scheduling time. The human element is essential in customer service. Strong leadership drives better customer experiences. Customer complaints provide valuable insights for improvement. The Service Lounge podcast focuses on customer feedback. Automotive industry has the highest rate of customer complaints. Independents are quickly adopting new technologies. Dealerships must communicate their unique value to customers. Music: Makenna Susan-Lost To The Siren Amir Madani Rascado-So In Love With You Corolina Combo-Hype The Crowd The Revolution-Whiskey Saints Reveille-Young & Free This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Brandon Nixon, the Chief Revenue Officer at Update Promise, discusses the evolution of customer experience in the automotive industry, particularly in dealership service departments. He shares insights on the challenges faced by independent collision shops, the importance of technology in enhancing customer engagement, and the impact of video and photo communication on repair orders. Nixon emphasizes the shift towards online payments and changing communication preferences among customers, highlighting the need for dealerships to adapt to these trends to improve customer satisfaction. In this conversation, Brandon Barnett and Brandon Nixon discuss the evolving landscape of customer experience in the automotive service industry, emphasizing the importance of technology, particularly AI, in improving scheduling and service efficiency. They explore the balance between technology and human interaction, the significance of strong leadership in service departments, and the need to address customer complaints to enhance overall satisfaction. The launch of the Service Lounge podcast is highlighted as a platform for gathering customer feedback and insights. The discussion also touches on the competitive dynamics between dealerships and independent service providers, stressing the necessity for dealerships to innovate and communicate their value effectively. Takeaways Update Promise aims to enhance customer experience in automotive service. The company originated from a need in the collision repair industry. Independent collision shops face increasing challenges from larger conglomerates. Younger generations expect seamless, technology-driven experiences. Scheduling and wait times are major complaints in the automotive service industry. Video and photo communication significantly boost repair order values. Online payment options lead to higher customer satisfaction. Text messaging has become the preferred communication method for customers. The opt-out rate for text messaging has drastically decreased. Technology is essential for modernizing the automotive service experience. Retail has become more personal with technology. Scheduling appointments improves customer planning. AI can significantly reduce appointment scheduling time. The human element is essential in customer service. Strong leadership drives better customer experiences. Customer complaints provide valuable insights for improvement. The Service Lounge podcast focuses on customer feedback. Automotive industry has the highest rate of customer complaints. Independents are quickly adopting new technologies. Dealerships must communicate their unique value to customers. Music: Makenna Susan-Lost To The Siren Amir Madani Rascado-So In Love With You Corolina Combo-Hype The Crowd The Revolution-Whiskey Saints Reveille-Young & Free This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Ronnie Patterson, the Fixed Operations Director at Robinson Toyota, shares his unique journey into the automotive industry, detailing his transition from retail to automotive sales and eventually to service management. He discusses the growth of Robinson Toyota, the importance of company culture, and the strategies implemented to enhance customer experience through a 'wow' factor. Patterson emphasizes the significance of hiring the right people and maintaining a positive work environment, which contributes to the dealership's success and customer satisfaction. In this conversation, Ronnie Patterson discusses the implementation of video multipoint inspections in the automotive service industry, emphasizing the importance of continuous improvement and innovative customer recovery strategies. He highlights the impact of technology, particularly video MPI, on building customer trust and satisfaction. Patterson also shares insights on measuring success through customer feedback and the significance of creating a 'WOW' experience for clients. Takeaways

• Ronnie Patterson transitioned from retail to automotive sales.
• Robinson Toyota has grown significantly since its early days.
• Company culture is crucial for employee retention and customer satisfaction.
• The 'wow' factor in customer service sets Robinson Toyota apart.
• Hiring for personality is key to maintaining a positive work environment.
• Long-term employees contribute to a stable and knowledgeable team.
• Customer feedback is essential for continuous improvement.
• Innovative service practices enhance customer engagement.
• Maintaining a clean and welcoming environment is important.
• Community involvement and legacy are integral to the dealership's identity. Video multipoint inspections can significantly enhance customer trust.
• Continuous improvement is essential for long-term success.
• Offering gift cards can be a more effective recovery strategy than free services.
• Video MPI allows customers to see the condition of their vehicle firsthand.
• Texting has become a preferred communication method for customers.
• In-lane alignment checkers can prevent costly tire replacements.
• Customer satisfaction scores are a key indicator of service quality.
• The WOW experience is a mindset that can transform customer interactions.
• Technological advancements are crucial in modern customer service.
• Building a culture of improvement can lead to greater profitability.

Sound Bites "It's been a great time and a lot of fun." "If you surround yourself with good people, you look really good." "We need to figure a way to bottle it and sell it." "We're going to make everybody more money." "There is no best, only better." "I hope our worst day is better than anybody else's best day." Music Reveille-Crack O Dawn SPARKZ-Flavor Cast Of Characters-Tarantino Desert Dive-Humid Blues Desert Dive-Better Sweater This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Ronnie Patterson, the Fixed Operations Director at Robinson Toyota, shares his unique journey into the automotive industry, detailing his transition from retail to automotive sales and eventually to service management. He discusses the growth of Robinson Toyota, the importance of company culture, and the strategies implemented to enhance customer experience through a 'wow' factor. Patterson emphasizes the significance of hiring the right people and maintaining a positive work environment, which contributes to the dealership's success and customer satisfaction. In this conversation, Ronnie Patterson discusses the implementation of video multipoint inspections in the automotive service industry, emphasizing the importance of continuous improvement and innovative customer recovery strategies. He highlights the impact of technology, particularly video MPI, on building customer trust and satisfaction. Patterson also shares insights on measuring success through customer feedback and the significance of creating a 'WOW' experience for clients. Takeaways

• Ronnie Patterson transitioned from retail to automotive sales.
• Robinson Toyota has grown significantly since its early days.
• Company culture is crucial for employee retention and customer satisfaction.
• The 'wow' factor in customer service sets Robinson Toyota apart.
• Hiring for personality is key to maintaining a positive work environment.
• Long-term employees contribute to a stable and knowledgeable team.
• Customer feedback is essential for continuous improvement.
• Innovative service practices enhance customer engagement.
• Maintaining a clean and welcoming environment is important.
• Community involvement and legacy are integral to the dealership's identity. Video multipoint inspections can significantly enhance customer trust.
• Continuous improvement is essential for long-term success.
• Offering gift cards can be a more effective recovery strategy than free services.
• Video MPI allows customers to see the condition of their vehicle firsthand.
• Texting has become a preferred communication method for customers.
• In-lane alignment checkers can prevent costly tire replacements.
• Customer satisfaction scores are a key indicator of service quality.
• The WOW experience is a mindset that can transform customer interactions.
• Technological advancements are crucial in modern customer service.
• Building a culture of improvement can lead to greater profitability.

Sound Bites "It's been a great time and a lot of fun." "If you surround yourself with good people, you look really good." "We need to figure a way to bottle it and sell it." "We're going to make everybody more money." "There is no best, only better." "I hope our worst day is better than anybody else's best day." Music Reveille-Crack O Dawn SPARKZ-Flavor Cast Of Characters-Tarantino Desert Dive-Humid Blues Desert Dive-Better Sweater This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation delves into the development of BlueOval City in West Tennessee, highlighting the collaborative efforts of local economic development leaders. They discuss the historical context of the project, the challenges faced in infrastructure development, and the long-term benefits expected for the region. The recent announcement of delays in production timelines raises concerns, but the speakers emphasize the importance of preparation and the potential for future growth in the automotive industry. They also address the political dynamics surrounding electric vehicles and the need for diversification in the local economy. Takeaways The development of BlueOval City is a collaborative effort among local leaders. Infrastructure challenges have been significant but are being addressed. The project is expected to create tens of thousands of jobs in the region. Delays in production timelines are not uncommon in large projects. Ford's investment is seen as a long-term commitment to the area. The automotive industry in West Tennessee is poised for significant growth. Local communities are preparing for the influx of new residents and businesses. The importance of diversifying the local economy is emphasized. Political dynamics play a crucial role in the future of electric vehicles. The project is viewed as a transformative opportunity for West Tennessee. Sound Bites "This is the gift that keeps on giving." "We need to make sure that we continue to diversify our economy." "The delay is beneficial for all of us." News Clips: ABC24 Memphis NewsChannel 5 Nashville WBBJ-TV Jackson Music: Soul Shifters-Isn't It Something Adrian Walther-TPS Report Reves Francias-Melange Francias Desert Dive-Hoedown Hype Reveille-Spirit Guide This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation delves into the development of BlueOval City in West Tennessee, highlighting the collaborative efforts of local economic development leaders. They discuss the historical context of the project, the challenges faced in infrastructure development, and the long-term benefits expected for the region. The recent announcement of delays in production timelines raises concerns, but the speakers emphasize the importance of preparation and the potential for future growth in the automotive industry. They also address the political dynamics surrounding electric vehicles and the need for diversification in the local economy. Takeaways The development of BlueOval City is a collaborative effort among local leaders. Infrastructure challenges have been significant but are being addressed. The project is expected to create tens of thousands of jobs in the region. Delays in production timelines are not uncommon in large projects. Ford's investment is seen as a long-term commitment to the area. The automotive industry in West Tennessee is poised for significant growth. Local communities are preparing for the influx of new residents and businesses. The importance of diversifying the local economy is emphasized. Political dynamics play a crucial role in the future of electric vehicles. The project is viewed as a transformative opportunity for West Tennessee. Sound Bites "This is the gift that keeps on giving." "We need to make sure that we continue to diversify our economy." "The delay is beneficial for all of us." News Clips: ABC24 Memphis NewsChannel 5 Nashville WBBJ-TV Jackson Music: Soul Shifters-Isn't It Something Adrian Walther-TPS Report Reves Francias-Melange Francias Desert Dive-Hoedown Hype Reveille-Spirit Guide This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/