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Intelligent Customer Service with Power Virtual Agents
Here's a business pro-tip for you… If you want to create long-term, loyal customers, provide them with an exceptional, memorable and impactful customer experience during their buying journey. In a recent Gartner survey, 65% of respondents said they would become long-term customers of a company if they had a positive customer experience during their buying journey. Imagine if a majority of your prospects turned into loyal, long-term customers. How would that impact your business?
One aspect of your customer experience is your customer service. With the elevated expectations and demand for instant resolution becoming more crucial, customer service agents need more. That's where technology, like a Power Virtual Agent (PVA) can help. Today's Dynamics 365 expert, Brian Caauwe, Principal Technical Specialist, highlights what a PVA is and how it can benefit your organization.
Episode Topics
- What is Microsoft Build?
- Who should attend Microsoft Build in the future?
- What are the key takeaways from Microsoft Build?
Useful Resources:
- Power Virtual Agents
- Learn Power Virtual Agents
Brian Caauwe is a Principal Technical Specialist at Microsoft who has been working with Microsoft technologies for nearly 20 years. With deep expertise across the One Microsoft cloud including various roles with implementation, consulting, sales engineering and management he utilizes applications throughout the Microsoft 365 and Dynamics 365 platforms to identify how the Microsoft toolset can help achieve his customers goals. By leveraging his background in user experience, security, system architecture, and integration strategies he works to map organizational outcomes to business value leveraging Microsoft Business Applications focusing on Dynamics 365 and the Power Platform.
Connect with Brian here - Brian Caauwe | LinkedIn
We'd love to hear from you:Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at [email protected]
Follow the Digestible Dynamics Podcast LinkedIn Page for the latest episode updates!
Discover and follow other Microsoft podcasts at microsoft.com/podcasts
Hosted on Acast. See acast.com/privacy for more information.
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By Microsoft
5
66 ratings
Here's a business pro-tip for you… If you want to create long-term, loyal customers, provide them with an exceptional, memorable and impactful customer experience during their buying journey. In a recent Gartner survey, 65% of respondents said they would become long-term customers of a company if they had a positive customer experience during their buying journey. Imagine if a majority of your prospects turned into loyal, long-term customers. How would that impact your business?
One aspect of your customer experience is your customer service. With the elevated expectations and demand for instant resolution becoming more crucial, customer service agents need more. That's where technology, like a Power Virtual Agent (PVA) can help. Today's Dynamics 365 expert, Brian Caauwe, Principal Technical Specialist, highlights what a PVA is and how it can benefit your organization.
Episode Topics
- What is Microsoft Build?
- Who should attend Microsoft Build in the future?
- What are the key takeaways from Microsoft Build?
Useful Resources:
- Power Virtual Agents
- Learn Power Virtual Agents
Brian Caauwe is a Principal Technical Specialist at Microsoft who has been working with Microsoft technologies for nearly 20 years. With deep expertise across the One Microsoft cloud including various roles with implementation, consulting, sales engineering and management he utilizes applications throughout the Microsoft 365 and Dynamics 365 platforms to identify how the Microsoft toolset can help achieve his customers goals. By leveraging his background in user experience, security, system architecture, and integration strategies he works to map organizational outcomes to business value leveraging Microsoft Business Applications focusing on Dynamics 365 and the Power Platform.
Connect with Brian here - Brian Caauwe | LinkedIn
We'd love to hear from you:Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at [email protected]
Follow the Digestible Dynamics Podcast LinkedIn Page for the latest episode updates!
Discover and follow other Microsoft podcasts at microsoft.com/podcasts
Hosted on Acast. See acast.com/privacy for more information.