It was such a treat to catch up with Ken, who has been a loyal Patch Tuesday webinar participant since 2012. We talk to Ken about why he listens to the webinar each month and what value it brings his team. We also speculate on why people don't patch their systems. We end by talking about the biggest IT challenges Ken is facing, his vision for his team, and how his team functions as a mid-size group. Erica steps in as a special guest host.