Gain Grow Retain

Internal Communication and Board Reporting during COVID

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Jay and Jeff take some time to hit on Internal Team Communication and Board Reporting:

  • Internal Communication
    • Find ways to share the hypothesis and tactics that have been Implemented - possibly release this company-wide and Mondays/Fridays so everybody knows whats happening
  • Find Intimate 1v1 ways to record a video and share It with an Individual, a team or customers when trying to give updates
  • Board Reporting
    • Focus on the retention forecast
  • Focus on the upcoming renewals
  • Leverage the board members to gather their Insight from the market (I.e. what're they seeing In other companies)


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    This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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    Gain Grow RetainBy Gain Grow Retain
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