Natalie White is the Senior Manager of Brand & Integration for Hampton at Hilton Worldwide. Natalie spoke at the 2015 IABC World Conference and shared great examples of communication challenges AND solutions they face at Hampton by Hilton. These are challenges that are invisible to customers but ultimately impact the customer experience.

In this episode of ICology you'll hear Natalie talk about the channels and tactics they use to bring Hamptonality to their hotel staff.

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available. 

Ep #13 - Internal communication in hospitality

If internal comms is your passion, ICology is your podcast.

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A replay of the very first ICology episode in advance of the 2/22/21(re)launch of ICology. The episode featured Mamie Peers, along with host Chuck Gose.

ICology is back. . .but first a walk down memory lane

Four internal comms Thinkers joined me on this episode to discuss Deloitte's recent report on employee recognition - The Practical Magic of Thank You. We discuss some of the report's findings, as well as the role internal communicators play in employee recognition. This episode's Thinkers are....

Stephanie Ramos
Communications Manager, Mount Sinai Health System



Meg Marra
Vice President, Borshoff



Jess Roberts
Strategist, Synergy Creative



Leah Bowden
Head of Internal Comms, Close Brothers 


If internal comms is your passion, ICology is your podcast. 

 

Think Tank - Recognition, Culture and Internal Communication

In this episode of ICology, I talk with Jenni Field, Director at Redefining Communications, and Benjamin Ellis, CEO of SocialOptic, about 2019 research they conducted into remote workers and internal communication. The two of them combined their superpowers to unearth some new data on what employees are interested in and who they are interested in hearing it from. If you'd like to read the full report, download it at http://remotelyinterested.work/.

Are employees even "remotely" interested in employee communications?

This wasn't exactly what I planned with the new Think Tank episodes but I went with it anyway. Today's "Wayfair Walkout" should be watched closely by internal communicators. Could something like this happen at your business? Absolutely. So what will you do when it happens? That's what you need to answer. Listen to my take on what internal communicators should be doing in case you have your own #wayfairwalkout. 

Think Tank - The Wayfair Walkout's impact on internal communication

Pinaki Kathiari has become a true friend to the internal communications industry. And I'm proud to have him on ICology to talk about the challenges and opportunities of co-creation in internal communication. What is co-creation? Listen to the episode and find out how it can help communicators across industries and seniority levels. Pinaki is also once again a workshop leader at PRSA Connect this year. At last year's conference, his workshop was the highest-rated session from the entire event. And I expect nothing short of that again this year. 

If internal comms is your passion, ICology is your podcast. Listen in. 

Ep #13 - Internal communication in hospitality

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