<p>Gainsight is building innovative customer-centric technology, so we sat down with their CIO, Karl Mosgofian, to hear about how he understands and supports the internal customer. Topics include:</p><ul><li>CX & EX (0:55)</li><li>Getting the most out of a survey (4:37)</li><li>When to consolidate around a tool (10:42)</li><li>Advice for improving employee experience (15:13)</li></ul>

Gainsight is building innovative customer-centric technology, so we sat down with their CIO, Karl Mosgofian, to hear about how he understands and supports the internal customer. Topics include:CX & EX (0:55)Getting the most out of a survey (4:37)When to consolidate around a tool (10:42)Advice for improving employee experience (15:13)

<p>Gainsight is building innovative customer-centric technology, so we sat down with their CIO, Karl Mosgofian, to hear about how he understands and supports the internal customer. Topics include:</p><ul><li>CX &amp; EX (0:55)</li><li>Getting the most out of a survey (4:37)</li><li>When to consolidate around a tool (10:42)</li><li>Advice for improving employee experience (15:13)</li></ul>

Internal Customer Experience: When to Consolidate Tools with Karl Mosgofian, CIO at Gainsight

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Internal Customer Experience: When to Consolidate Tools with Karl Mosgofian, CIO at Gainsight

Internal Customer Experience: When to Consolidate Tools with Karl Mosgofian, CIO at Gainsight