For timestamps see below.

Discover the Power of Journey Management 🚀

Join me in the captivating conversation I had with Jochem van der Veer, Co-Founder & CEO TheyDo journeymanagement. Together we explore the fascinating world of journey management and its impact on organizations.

We discuss how Journey Management can help you to:

📌 Simplify Complexity & Gain Perspective
📌 Break Down Silos & Drive Collaboration
📌 Extract The Right Data & Have Meaningful Impact
📌 Shift Mindsets & Drive Progress

Check out this podcast to gain valuable insights on journey management and unlock it's potential in your own organisation.

(00:00) Introduction and Personal Background
(05:25) The Power of Journey Mapping and Journey Management
(12:42) Breaking Silos with Journey Management
(19:56) The Big Shift Towards Journey Management
(23:30) A Pragmatic Approach to Journey Management
(28:39) Driving Journey Management: Role of Departments
(32:19) Preventing Data Overload in Journey Management
(37:42) Taking Journey Mapping to the Next Level
(42:20) The Future of CX

To dive deeper into the popular topic of Journey Management, we recorded a podcast with Jochem van der Veer (CEO TheyDo, EPS 14) and Danny Peters (CEO MilkyMap, EPS 15). 

NEW! Once You See It - Executive Guide to Human-Centric CX Transformation by Dr. Zanna van der Aa is out now!
It contains a unique combination of perspectives: the CEO perspective and the CX transformation lead perspective.
And in between these two parts of the book, she also shares a chapter on the role of AI in experience.

Accelerate in Experience Academy

Ready to create more business impact with Customer & Employee Experience? Join the 6-week Accelerate in Experience Academy by Dr. Zanna van der Aa. The proven method for CX transformation that delivers measurable results in just 3 months.

🌍 Trusted in 20+ countries by 11+ global brands such as Randstad, Allianz, Zain and Egon Zehnder. Now available online.

👉 Start your journey: https://academy.zannavanderaa.com/en

More info? 
LinkedIn -> https://www.linkedin.com/in/zannavdun/
YouTube -> https://www.youtube.com/@dr.zannavanderaa
Website -> https://zannavanderaa.com/
Dutch version podcast -> https://beleving.buzzsprout.com