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Most salon owners conduct superficial interviews that fail to reveal who candidates truly are, while intentional interviews uncover thinking patterns and cultural fit that predict long-term success.

• Traditional interview questions only reveal who candidates want you to believe they are
• You can teach technical skills but cannot teach someone how to think
• Pre-interview tasks reveal character and work ethic before the formal interview
• Scenario-based questions uncover problem-solving abilities and values alignment
• For beauty pros, ask how they'd handle creative freedom or unhappy clients
• Guest care questions should focus on prioritization and guest experience enhancement
• Leadership questions should reveal philosophy about developing people versus hitting goals
• Every wrong hire costs in culture, energy and guest experience, not just payroll
• The way you build your team directly impacts how you build your future

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