Today's interview will discuss the challenges and opportunities of rebuilding paper processes in a digital environment. Joining us is Camie Grabowski, the Sales & Design Manager at Digital Pix & Composites (DPC). She's spent nearly 20 years strategizing ways to modernize and simplify operations for a business with several moving parts and plenty of room for human error. 

We asked:

• What did the manual process used to look like?
• What were some of your initial reservations?
• What was the lag time between planning and action?
• Did any part of the process surprise you with its complexity or simplicity?
• Did you learn anything new about your users during this transformation?
• Where did this process break down after launch?
• What’s been helpful for your team, clients and customers?
• Do you have any advice you’d give others?