What happens when leaders embrace imperfection and humanity? This episode dives deep and if you’d like to explore how to build trust-based leadership in your organisation, just send me a DM on LinkedIn.

In this episode, I welcome leadership expert Richard Stark (Egon Zehnder) for an in-depth conversation about the evolving dynamics of modern leadership. Together, we explore how trust, authenticity, and a more human-centric approach are transforming the way we lead.

Key Takeaways:

- The new trust equation: combining professionalism with humanity.
- How vulnerability can strengthen leadership and create meaningful connections.
- Practical tools like self-reflection and box breathing to stay grounded.
- Insights into creating a psychologically safe environment for teams.
- The power of embracing imperfection and finding growth through challenges.

Through personal stories and practical advice, Zanna and Richard offer actionable strategies for leaders navigating today’s fast-changing and complex world. Whether you are leading a team or reflecting on your own leadership journey, this episode provides valuable insights to help you lead with clarity, courage, and purpose.

Recorded in London in December 2024.

---

(00:00) Introductions and welcome
(00:20) Why this episode is special
(01:05) Richard's journey
(02:59) The trust equation
(05:05) Why trust matters
(09:24) Shifting to human-centric leadership
(11:39) Navigating uncertainty
(12:02) The cockpit analogy
(14:23) Vulnerability and stress
(15:14) Kintsugi and imperfection
(17:52) Personal challenges and resilience
(21:50) How challenges shape coaching
(23:15) Vulnerability builds trust
(26:58) Engaging skeptical colleagues
(29:23) Key questions for reflection
(31:17) Hidden beliefs and change
(34:32) Managing triggered states
(38:17) Building reflection habits
(41:16) Prioritizing with triage
(42:36) Closing reflections

Accelerate in Experience Academy

Ready to create more business impact with Customer & Employee Experience? Join the 6-week Accelerate in Experience Academy by Dr. Zanna van der Aa. The proven method for CX transformation that delivers measurable results in just 3 months.

🌍 Trusted in 20+ countries by 11+ global brands such as Randstad, Allianz, Zain and Egon Zehnder. Now available online.

👉 Start your journey: https://academy.zannavanderaa.com/en

More info?
LinkedIn -> https://www.linkedin.com/in/zannavdun/
YouTube -> https://www.youtube.com/@dr.zannavanderaa
Website -> https://zannavanderaa.com/
Dutch version podcast -> https://beleving.buzzsprout.com