This was an interesting conversation I had a couple of months ago with Belinda Jubilant Wera who is the Head of Digital Care & Automation at Vodacom Tanzania. She took me through her career changes prior to and during her time at Vodacom Tanzania and also how they are using digital channels such as chatbots and voice biometrics to ensure enhanced customer service.
She also gave me a sense of how Vodacom Tanzania has been navigating digital transformation initiatives due to the COVID-19 pandemic and this has changed how they engage with customers at this juncture. I hope you enjoy this highly insightful conversation on how customer service is being radically enhanced via digital transformation on the Pure Digital Passion podcast with Moses Kemibaro!
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By Moses KemibaroThis was an interesting conversation I had a couple of months ago with Belinda Jubilant Wera who is the Head of Digital Care & Automation at Vodacom Tanzania. She took me through her career changes prior to and during her time at Vodacom Tanzania and also how they are using digital channels such as chatbots and voice biometrics to ensure enhanced customer service.
She also gave me a sense of how Vodacom Tanzania has been navigating digital transformation initiatives due to the COVID-19 pandemic and this has changed how they engage with customers at this juncture. I hope you enjoy this highly insightful conversation on how customer service is being radically enhanced via digital transformation on the Pure Digital Passion podcast with Moses Kemibaro!