My interview with Bill Lee, Founder of the Foundation for Customer Engagement is Customer Engagement guru who is a well-known expert in Customer Relationship Management. He has published with Harvard Business Review more than twenty different pieces including a book entitled. “The Hidden Wealth of Customers.” Bill has run the Foundation for Customer Engagement for more than 16 years and has worked with some of the most well-known companies including Adobe, Salesforce, Intuit, etc. During our lively discussion, you will be treated to an inside view of this “beautiful mind” and hear how self-awareness can lead you to a rewarding career. As you listen to the podcast, the words Humanize, Business and Financial Success will be used in the same sentence especially when we are singularly focused on improving the lives of customers. Enjoy.

If you would like to connect with Bill, he can be reached at [email protected] and be sure to subscribe to It’s Great Business, available on your favorite streaming platform.