In this interview, Craig Pollack, Founder and CEO of FPA Technology Services shares his journey from application developer to Managed Services Provider. They have faced many hurdles over the years, but discovered that the key to growth is in doing what they do best: prioritizing client relationships and learning how each company wants to be served. Throughout the years, Craig has developed a way of comparing current ways of doing business against future opportunities for growth. He easily leaves behind what doesn’t support the future vision. This framework has guided him through many strategic decision.