Host of the CX Central Podcast Justin Tippett interviews Dr. Jason Price of Price Perrott - an independent management consultancy that helps businesses improve the quality, efficiency and performance of customer-facing services.

Jason has extensive experience in helping a range of businesses transform their customer experience and in this podcast we discuss:

- What C-suite leaders should do to change the customer experience;

- How contact centre leaders and front line staff can tackle organisation silos that prevent service improvement;

- Why story-telling based on customer complaints and feedback helps make the case for business change;

- How and why companies are still not using CX to drive improvement;

- The future of CX and remote working - what to expect.