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Interview with John DiJulius : The Relationship Economy
John DiJulius is the authority on world-class customer service. He is an international consultant, keynote speaker, and the best-selling author of three customer service books. His newest book is The Relationship Economy. He is the founder of three businesses: The DiJulius Group, an international consulting firm focused on changing the world by creating a Customer Service Revolution; John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America; and Believe in Dreams, a non profit that helps make dreams come true for deserving children.
In this episode, John teaches business leaders about the importance of relationship-building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever--and they will be the key to success for businesses moving forward.
“Today we live in a digital disruption era, and technology has provided us unprecedented advances, however, as convenient as it is, it’s also changed every part of society. And we are relationship-ly disadvantaged, and personally and professionally, and we’re living in a touchscreen age.”
– John DiJulius
Why you have to check out today’s podcast:
- Learn why everyone says technology weakens relationships
- Know why customer experience is your business’ single biggest competitive advantage
- Discover why relationship economy is all about valuing customer experience, customer personalization, and relationships - the key to success for businesses moving forward
Go to www.3xvaluegrowth.com/model
Episode Takeaway: Three Strategic Ways to Dominate The Relationship Economy- Use technology. I love technology. It’s not the enemy. Use technology to perform basic tasks. Conveniences enabling your employees to focus on what’s most important. Building relationships that result in higher customer loyalty, retention, lifetime value, and job satisfaction.
- Build a culture, an internal culture that creates emotional connections with your employees.
- Incorporate the relationship building, training, for new and existing employees.
- https://thedijuliusgroup.com
- https://thedijuliusgroup.com
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By Kerri Salls, MBA. CVGAJohn DiJulius is the authority on world-class customer service. He is an international consultant, keynote speaker, and the best-selling author of three customer service books. His newest book is The Relationship Economy. He is the founder of three businesses: The DiJulius Group, an international consulting firm focused on changing the world by creating a Customer Service Revolution; John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America; and Believe in Dreams, a non profit that helps make dreams come true for deserving children.
In this episode, John teaches business leaders about the importance of relationship-building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever--and they will be the key to success for businesses moving forward.
“Today we live in a digital disruption era, and technology has provided us unprecedented advances, however, as convenient as it is, it’s also changed every part of society. And we are relationship-ly disadvantaged, and personally and professionally, and we’re living in a touchscreen age.”
– John DiJulius
Why you have to check out today’s podcast:
- Learn why everyone says technology weakens relationships
- Know why customer experience is your business’ single biggest competitive advantage
- Discover why relationship economy is all about valuing customer experience, customer personalization, and relationships - the key to success for businesses moving forward
Go to www.3xvaluegrowth.com/model
Episode Takeaway: Three Strategic Ways to Dominate The Relationship Economy- Use technology. I love technology. It’s not the enemy. Use technology to perform basic tasks. Conveniences enabling your employees to focus on what’s most important. Building relationships that result in higher customer loyalty, retention, lifetime value, and job satisfaction.
- Build a culture, an internal culture that creates emotional connections with your employees.
- Incorporate the relationship building, training, for new and existing employees.
- https://thedijuliusgroup.com
- https://thedijuliusgroup.com