Host - Rory Holland - cstmr.com - Linkedin: CSTMR

Interviewed - Joshua Silver, Rainforestpay.com, Linkedin: Rainforest Pay

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In this episode

In this episode, Rory Holland speaks with Joshua Silver from Rainforest about the evolution of fintech—in Atlanta particularly—and the innovative approach Rainforest takes in providing embedded payment solutions. Joshua shares his journey in the fintech space, the challenges of building a startup, and the importance of customer service and support. He emphasizes the need for a human-centric approach in the industry and discusses the future of Rainforest and the broader fintech landscape.

Key Takeaways

• Embedded payments can significantly increase revenue for software platforms.
• Joshua's experience in healthcare payments shaped his understanding of the industry.
• Embedded payments can significantly increase revenue for software platforms.
• Joshua's experience in healthcare payments shaped his understanding of the industry.
• The need for better service in the payments infrastructure market led to the creation of Rainforest.
• Building a fintech startup involves navigating complex regulatory challenges.
• Customer service should be a priority in fintech to enhance user experience.
• The brand Rainforest aims to bring humanity back into the fintech space.
• Continuous improvement in product can reduce support tickets.
• Hiring exceptional talent is crucial for customer-facing roles.
• Networking and mentorship are vital for success in the fintech industry.

Chapters

00:00 Fintech in Atlanta and Beyond 

03:03 Understanding Rainforest and embedded fintech

14:00 The Brand Story of Rainforest 

22:47 The Role of AI in fintech

24:29 The Goldilocks Principle in Payments

27:35 Future Plans and Industry Insights

30:04 Challenges and Opportunities in Fintech Growth