In this episode, we speak with world-recognized mediator Ken Cloke. Ken is a pioneer and leader in the field of mediation and conflict resolution and has written several books including "Resolving Conflicts at Work" and "Mediating Dangerously"

Among the topics we cover include:

• What conflict mediation is
• Why the word YOU is a dangerous word to use when attempting to resolve conflicts
• How to learn effective habits of conflict resolution

We hope you enjoy this interview with Kenneth Cloke.