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Interview with Kristen Gallagher: Adding Value with Onboarding
Kristen Gallagher is an organizational strategy and learning designer. She is the founder and CEO of Edify, a consultancy that builds technical onboarding programs for high-growth teams. She brings over a decade of brings expertise in the science of adult learning, business strategy, knowledge management, and organizational development to Edify. She has architected and delivered onboarding programs for companies ranging in growth from one to 100+ people per quarter, in just one office to over 13 global offices, and for fully on-site to fully remote teams. Gallagher frequently speaks and writes on the topics of onboarding, change management, and team communication.
“The very next time that you have a new hire joining your company, you actually asked them to pay attention to what’s missing, and have them create a list of what kinds of information and knowledge they needed, or wish that they had to make their onboarding better. And then you use that new hire to write that documentation or to gather that from subject matter experts.”
– Kristen Gallagher
Why you have to check out today’s podcast:
- Discover why it is important to have an onboarding system that scales with you and cuts time to productivity in half - for every level of your business
- Learn the importance of investing in helping managers be better people leaders through targeted development
- Know how to ease your onboarding pains if you're tired of scrambling to onboard your new hires, struggling with the same-old, same-old management challenges, and looking to galvanize your team so they can meet the vision through the help of Edify
Learn More about the 3X Value Growth™ Model
Go to www.3xvaluegrowth.com/model
Episode Takeaway: How do Kristen Gallagher help managers onboard better?
“The reason I think that that’s the most important question in onboarding, actually is that if a manager isn’t on-boarded well, then they are not going to be able to onboard the rest of their team well, and they’re not going to be able to manage their team well. And the answer to that question, how should I manage the onboarding of my own managers better, is by going around to the rest of the managers in your company, similar to the tip I offered with new hires, figuring out what they needed when they got started. Making that checklist for yourself. And then as you think about the kinds of tacit knowledge, the things that are in your head as a business owner, what kinds of things does the manager not know that you know about the ropes, say, learning the ropes part. And write those things into the checklist as well. So, I think that’s a really important question and a pretty easy answer as well.”
– Kristen Gallagher
Resources|Links- Link: MVP Onboarding For The 97% of Startups Who Have None
- Website: http://www.edifyedu.com/
- Twitter: https://twitter.com/edifyedu/
- Pinterest: https://www.pinterest.com/edifyedu/
View all episodes
By Kerri Salls, MBA. CVGAKristen Gallagher is an organizational strategy and learning designer. She is the founder and CEO of Edify, a consultancy that builds technical onboarding programs for high-growth teams. She brings over a decade of brings expertise in the science of adult learning, business strategy, knowledge management, and organizational development to Edify. She has architected and delivered onboarding programs for companies ranging in growth from one to 100+ people per quarter, in just one office to over 13 global offices, and for fully on-site to fully remote teams. Gallagher frequently speaks and writes on the topics of onboarding, change management, and team communication.
“The very next time that you have a new hire joining your company, you actually asked them to pay attention to what’s missing, and have them create a list of what kinds of information and knowledge they needed, or wish that they had to make their onboarding better. And then you use that new hire to write that documentation or to gather that from subject matter experts.”
– Kristen Gallagher
Why you have to check out today’s podcast:
- Discover why it is important to have an onboarding system that scales with you and cuts time to productivity in half - for every level of your business
- Learn the importance of investing in helping managers be better people leaders through targeted development
- Know how to ease your onboarding pains if you're tired of scrambling to onboard your new hires, struggling with the same-old, same-old management challenges, and looking to galvanize your team so they can meet the vision through the help of Edify
Learn More about the 3X Value Growth™ Model
Go to www.3xvaluegrowth.com/model
Episode Takeaway: How do Kristen Gallagher help managers onboard better?
“The reason I think that that’s the most important question in onboarding, actually is that if a manager isn’t on-boarded well, then they are not going to be able to onboard the rest of their team well, and they’re not going to be able to manage their team well. And the answer to that question, how should I manage the onboarding of my own managers better, is by going around to the rest of the managers in your company, similar to the tip I offered with new hires, figuring out what they needed when they got started. Making that checklist for yourself. And then as you think about the kinds of tacit knowledge, the things that are in your head as a business owner, what kinds of things does the manager not know that you know about the ropes, say, learning the ropes part. And write those things into the checklist as well. So, I think that’s a really important question and a pretty easy answer as well.”
– Kristen Gallagher
Resources|Links- Link: MVP Onboarding For The 97% of Startups Who Have None
- Website: http://www.edifyedu.com/
- Twitter: https://twitter.com/edifyedu/
- Pinterest: https://www.pinterest.com/edifyedu/