In this interview I spoke with Line Tousignant from Valtech a digital design and implementation agency working with clients on multiple continents on what they see as the waves of change in how consumers interact and expect from retailers and how retailers are responding and adapting with the change.  In December of last year Valtech surveyed 500+ online shoppers across the United States. In addition, Valtech interviewed leading retailer 1-800-Flowers.com, along with industry experts, to deliver this comprehensive report.