In this episode, we talk with Rich Marzan, who owns a House Doctors franchise with Premium Service Brands in McLean, Virginia. Rich shares his story about how he started his House Doctors franchise after twenty-seven years of service in the Army, lessons he has learned about retention and management of great team members, how he has scaled his business, lessons he has learned from growing an impressive operation, and what he is most excited about now that he has been in the business for ten years.