The Service Desk & IT Support Show is happening 11-12 May 2022 at ExCel, London and this year, we are especially excited as our Chief Operating Officer, Andy Walsh and our Head of Customer Success, Alexis Mackie, will be presenting a special session on "Why Service Optimisation is Vital for your Vision" as part of the educational programme. In this episode of the Vivantio Vibe podcast, Andy and Alexis share some tips from their session including KPIs you need to always consider to improve your service optimisation.