Vivek Shah is the Senior Director of Product Management at Syncron. 

Vivek's mission is to design, build and launch enterprise software products using AI/ML powered analytics for global manufacturing companies (OEMs = Original Equipment Manufacturers).

The products and services that his teams build support OEMs towards maturity of a Servitization business model.

Vivek lives in Chicago and collaborates with a global Team, spread across the offices in Europe and Asia. 

We discuss the challenges of such a distributed model as well as his best practices and solutions to overcome them.

What is Syncron?

Syncron offers a fully integrated SaaS platform to optimise the performance of the after-sales service supply chain and enable global manufacturers to evolve to subscription-based uptime service models, which is critical on the journey to servitization. 

The Syncron Service Cloud applies machine learning to multi-echelon logistics and IoT data designed to deliver predictive insights and drive enhanced customer experiences, greater efficiency and brand loyalty. 

Headquartered in Stockholm, Sweden, Syncron powers the after-sales service organisations of many of the world’s leading manufacturers, including Electrolux, Hitachi, JCB, Mazda, Siemens and Toyota. 

Syncron has more than 400 employees across 10 global offices and is a recipient of the ‘Great Place to Work’ award.