In this special episode Coach J and the GMan interview one of the top Honda service managers in the country. On a normal day he’s responsible for 150 customers, 100 employees, 250 used cars and more than a million dollars in sales. All this and he still finds time to help the owners open a new Acura dealership across town.

During one of our coaching visits we sat down with this “one of a kind” manager and discussed everything from recruiting to terminating, setting appointments to delivery, and everything in between. There is something for everyone packed into this episode.

Enjoy!