In the VERY 1st episode of FixedOps Chops we provide an intro and build the foundation for the start of our relationship! Using a great example of a consumer (a dealership customer) and their perception of how a service department works and thinks at a dealership! Why is this important to you? You are missing out on building that long-term relationship with your customer to drive customer loyalty, and of course additional revenue in your service drive!Stay tuned for episode 2 with s...