In this introductory episode, host Steve Shefveland, founder and CEO of Emerging Global Services, shares his vision for the podcast and what listeners can expect in the episodes ahead.

About Your Host:

Steve brings over 35 years of experience building and operating contact centers across India, Philippines, North America, Africa, and Mexico. He founded EGS 12 years ago, now headquartered in Phoenix with over 2,000 employees in northern Mexico.

What This Podcast Covers:

- Customer experience strategies in the age of AI

- Hybrid models: combining AI automation with human agents

- Tools and technology shaping the CX industry

- Real conversations with thought leaders across industries

- The future of jobs in customer support

- Industry news, trends, and best practices

The CX Report brings you honest conversations with leaders passionate about serving customers. 

Subscribe: Visit www.emergingglobal.com to stay updated on new episodes.