Hello again, loyal FOCS listeners! I wanted to share the news of my brand-new book, The Experience Maker: How To Create Remarkable Experiences That Your Customers Can't Wait To Share. If you loved this podcast, then this book is for you! Listen to this special 3-minute episode for more details and the opportunity to get 3 free bonuses with your book purchase.

Introducing: The Experience Maker

The “Focus on Customer Service” podcast features interviews of brands which are offering amazing customer service via social media. It is hosted by customer experience speaker and coach, Dan Gingiss.

Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. 

At first only the channel of last resort –  when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail, or click-to-chat. 

The goals for this podcast are to:
•	Learn from other brands that we think are doing social care well
•	Share learnings with you
•	Increase the overall competency of the industry in the social care space  

And here’s the twist: YOU pick the guests. Brands must be nominated to appear on the show by one of their own customers, via our hashtag #FOCS, which stands for Focus on Customer Service.

Business

The “Focus on Customer Service” podcast features interviews of brands which are offering amazing customer service via social media. It is hosted by customer experience speaker and coach, Dan Gingiss. Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail, or click-to-chat. The goals for this podcast are to: • Learn from other brands that we think are doing social care well • Share learnings with you • Increase the overall competency of the industry in the social care space And here’s the twist: YOU pick the guests. Brands must be nominated to appear on the show by one of their own customers, via our hashtag #FOCS, which stands for Focus on Customer Service.

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Introducing: The Experience Maker

Introducing: The Experience Maker