The Patients Come First Podcast is presented by the Virginia Hospital & Healthcare Association. Each episode will feature people in the health care community whose work is focused on enhancing patient experience, whether through direct care, medical research, or other efforts. Send questions, comments, or feedback to [email protected] (mailto:[email protected]) or contact us Twitter @VirginiaHHA (https://twitter.com/VirginiaHHA) using the hashtag #PatientsComeFirst.