When Mitie’s CEO, Phil Bentley, invites hosts Ian and Chris to learn how the UK’s leading FM company is handling industry disruption, they jump at the chance. On a trip to Mitie HQ in the Shard, they hear how facilities management has morphed from mops and buckets to drones, HoloLens glasses, proptech, artificial intelligence and more. This transformation is reflected in Mitie’s Science of Service approach.