There is a famous story from Charlie Munger where he talks about his early days as a lawyer.   He talks about how his focus at any given time is on doing the best job possible at the work in front of you today.   So many entrepreneurs are focused on themselves and growing their business...   Their head is in the sky instead of focusing on doing the best they can for the customers they have today.   In this solo episode of the Working Without Pants Podcast, I dive deep into this idea of "Investing in your customers".

173: Invest in your customers

Working Without Pants is the podcast for agency owners and consultants who are wanting to win more clients and better clients for their business.

Each week, Jake Jorgovan brings you interviews with industry leaders and experts on how to win more clients for your agency or consulting practice.

Past guests have included Brennan Dunn, Brent Weaver, Kai Davis, Philip Morgan, Brian Casel, Blair Enns, and many more. 

Learn more at https://jake-jorgovan.com/podcast

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To experience the freedom that entrepreneurship can provide, you need to learn how to let go of certain responsibilities and let others lead.    In this episode of the Working Without Pants podcast, I provide some tips on how to let team members take ownership of more responsibility and what that process looks like.    In many cases, people confuse delegation with letting others lead. Delegating new tasks can be a step toward moving someone into a different role, but you’re still overly involved in the process. The goal is to have others take complete ownership over their role without your daily guidance.    When moving someone into a manager-type role, it's best to set a hard deadline for when they are expected to fully take charge. It's okay to provide occasional support but you want them to be able to problem-solve on their own.   During this process, you should provide a detailed job description, clearly define a team member’s new expectations, and outline what success looks like. If problems do come up, try to avoid immediately jumping back in. If you are always there to come to the rescue, your new leader will stay reliant on you.  Want to work with me as an advisor? Visit jake-jorgovan.com/coaching.   This episode is brought to you by Zapier   My companies could not do what they do without Zapier. We use Zapier to automate tasks and connect all of our various web applications together. It could be connecting Airtable to Slack, our invoicing software to Airtable, our Project Management tool to Payroll… the integrations we use it for are endless. If you aren’t using Zapier, get on the bandwagon and try it out at Zapier.com

213: Leading Others and Letting Go

There are many shifts you go through as an entrepreneur. And there most definitely will be a time when the tactics and mindsets that worked for you previously will need to be updated in order to level up.   In this episode of the Working Without Pants podcast, I discuss the importance of continuing to evolve as an entrepreneur and why there are always new challenges awaiting you throughout your entrepreneurial journey.   Many entrepreneurs think things will get easier as they reach certain milestones, however, new problems show up at each level of entrepreneurship. Just when you think you have a skill set mastered, things get challenging again when more money and business scale are involved. If you try to rely on the skills and attitudes that got you to this point without further growth, you’ll not only halt progress but actually shrink when faced with new market and business conditions.   For these reasons, I highly recommend working with an advisor or coach who has been through the different stages of entrepreneurship. They will help uncover your blind spots so that you’re able to evolve and tackle the next stage of your journey.   Want to work with me as an advisor? Visit jake-jorgovan.com/coaching.

212: What Got You Here Won't Get You There

Digital agencies are very different from traditional businesses, thus buyers and sellers of these agencies need to approach M&A; in a particular way.   In this episode of the Working Without Pants podcast, I sit down with Amanda Dixon, co-founder of Barney, to discuss how agency owners should be thinking about M&A; to maximize their exit. We also talk about what buyers are looking for when acquiring digital agencies. Amanda shares that M&A; for digital agencies requires a different approach because the focus is on the human capital of an agency versus tangible assets, which is the case with many traditional businesses. She also notes that sellers of agencies are typically younger with long careers ahead of them. This creates unique deal structures. To minimize their risk, Amanda says buyers prefer agencies with a lot of recurring retainer revenue and a more robust management team. Smaller freelance teams with project-based revenue are inherently riskier for buyers. For agency owners looking to sell, Amanda says not to be scared of scaling up before your exit. Reaching a few more key financial milestones can go a long way for increasing your multiple on the sale. Want to work with me as an advisor? Visit jake-jorgovan.com/coaching. Resources:  https://www.vidyard.com/podcast/nopants/ https://contentallies.com/ https://www.wearebarney.com/ 

211: M&A for Agencies with Amanda Dixon

Though making money is a key goal of any business, many business owners aren’t very financially savvy. If you’re a business owner that simply hands off your finances to a bookkeeper without involving yourself at all, you’ll likely have a finance problem at some point in time.   In this episode of the Working Without Pants podcast, I discuss the importance of understanding your business’s finances and provide some useful tips to start becoming more financially literate.   Many entrepreneurs don’t consider themselves “finance people,” but that line of thinking will negatively impact their business at some point or another. Though bookkeeping may not be your strong suit, it’s important to educate yourself to make informed business decisions based on your books.   Gaining a better understanding of your books and finances will allow you to set a realistic and predictable salary month after month. It will also allow you to maintain clean and actionable books, which is vital if you ever want to sell your business. Furthermore, taking control of your finances will reduce a lot of stress and chaos for you and your business.   Want to work with me as an advisor? Visit jake-jorgovan.com/coaching. Resources:   https://www.vidyard.com/podcast/nopants/ https://contentallies.com/ https://www.smokymountaintax.com/ https://www.financeforagencies.com/ Profit First Simple Numbers, Straight Talk, Big Profits 

210: Finance for Agencies

When building a business or starting a new entrepreneurial pursuit, we tend to handle many of the day-to-day tasks ourselves. And though working this way is fine for a while, at some point you need to turn that chaos into an orderly system.   In this episode of the Working Without Pants podcast, I explore the importance of building systems and why they are needed in order to scale your business in an organized and predictable way.    If you’re new to building systems within your business, it can seem daunting. The key to remember, though, is that you don’t have to be an expert at building systems — you simply need to understand them enough to be able to eventually hire a master to optimize your basic frameworks. If a system has decent bones, a specialist will be able to come in and take that system to the next level of efficiency.   I always recommend starting your system-building efforts by focusing on lower-value work that you want off your plate and then moving on to higher-level work. This will bring you more immediate freedom, allow you to refine your system-building skills, and ultimately help you understand what it will take to systematize higher-level roles or tasks down the line.   Want to work with me as an advisor? Visit jake-jorgovan.com/coaching.   Resources: https://www.vidyard.com/podcast/nopants/ https://contentallies.com/ https://add1zero.co/ https://www.process.st/  https://www.amazon.com/Built-Sell-Creating-Business-Without/dp/1591845823  https://www.amazon.com/Work-System-Fourth-Mechanics-Working/dp/1626347697  https://www.amazon.com/Clockwork-Design-Your-Business-Itself/dp/0525534016     - - -  This episode is brought to you by Lead Cookie Lead Cookie is a B2B lead generation agency that focuses on quality above all else. Tired of getting burned by low-quality spammy agencies who over-promise and fail to deliver results. Then reach out to us to experience the difference at LeadCookie.com

173: Invest in your customers

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