In this episode of Investing in Accessibility, co-hosts Kelvin Crosby and Chris Maher kick off “Tales from the Innovation Showcase,” a special series of conversations recorded at the Accessible Innovation Showcase at The Schoolhouse Hotel in White Sulphur Springs, West Virginia.
The Showcase brought together entrepreneurs, investors, advocates, hospitality leaders, and members of the disability community to explore how innovation can make travel and hospitality more accessible and inclusive. It also highlighted the work of The Accessibility Lab at The Schoolhouse Hotel, a living lab created to test early-stage assistive technology and accessibility products and services in a real-world hospitality environment.
For the first episode in the series, Kelvin and Chris sit down with Kristy Durso, an internationally recognized accessibility advocate, speaker, travel industry consultant, Army veteran, and owner of Incredible Memories Travel. Kristy is also a full-time wheelchair user and the mother of three children with disabilities, giving her a unique combination of lived experience and professional expertise.
Kristy shares her remarkable journey from military life to becoming a travel advisor and, ultimately, unexpectedly becoming a full-time wheelchair user herself. Rather than viewing her wheelchair as a limitation, Kristy describes discovering it as a source of freedom and how her own experiences navigating inaccessible airports, hotels, transportation, and destinations ultimately turned accessible travel into her life’s work.
The episode then moves from the studio to the stage, where Chris and Kristy continue their conversation during a fireside chat at the Accessible Innovation Showcase.
At the heart of our conversation is a simple message: accessibility shouldn’t be viewed as compliance. It should be viewed as exceptional hospitality and smart business.
Links & Resources:
Kristy Durso: LinkedIn
Incredible Memories Travel: Website
COMING SOON!
American Sign Language (ASL) and Captioning for each episode will be provided on our YouTube channel. Go to handle @SamaritanPartners.