The head of services investing for global private equity firm Permira discusses how the opportunity has changed thanks to the advance of disruptive technology. Philip Muelder also discusses Permira’s transformation of governance and risk specialist Duff & Phelps, the rise of “bots” (also known as Robotic Process Automation), how services business have fared during the COVID crisis, and how Permira encourages ESG principles in its portfolio companies. Sponsored by Alter Domus.