Investors & Operators

Topics:

• Balancing Stress in Franchising
• How Private Equity Influences Growth
• The Role of Data in Decision-Making

...and so much more.

Top Takeaways

• Letting go of control and trusting your team. Leadership, especially during challenging moments, requires composure rather than reacting with stress or panic. Kim reflects on her experience as a first-year CEO, sharing how panicking when things go wrong can affect the entire team. She learned that staying calm, even in tough situations, lead to clearer decision-making and outcomes.
• Preparing for change and attrition. Attrition is a normal part of business transitions, especially after events like mergers. Not everyone adapts, due to personal choice or the organization’s needs. In franchises, where changes can often cause concern among franchisees, Kim effectively minimized attrition by maintaining transparency. She hosted town halls, answered questions, and communicated clearly, ensuring a smooth transition.
• Balancing work-life and franchise success. Jordan and Kim discuss the shift from the traditional workaholic mindset, emphasizing the importance of work-life balance while maintaining high standards. Effective leadership means supporting employees' well-being, fostering alignment with company goals, and cultivating a culture where engagement thrives. This is especially important in franchising, where success hinges on empowering franchise owners and constantly selling the vision.

Topics:

• Exploring the Benefits of PE
• Building Your Team for Success 
• Insights for First-Time Franchisees 

...and so much more.

Top Takeaways

• Advice on selling your business. Reflecting on his experience with Stretch Zone, Tony stresses the importance of seasoned advisors. Their guidance was crucial, allowing him to concentrate on daily operations. He highlights the value of investing in a strong team and advisors, as they are key to a successful sale. Tony also emphasizes patience and strategic management during the often lengthy PE sale process.

• Balancing your business while selling. Tony managed both running and selling Stretch Zone by relying on his team with managing daily operations and the sale process, ensuring the business could function independently. Finding a balance between managing the sale and maintaining core functions is important to keep your organization running smoothly. 

• How to navigate being a first-time franchisee. Tony advises that buying an existing business can present challenges due to the location's already established culture. For first-time franchisees, he recommends starting with a new franchise to gain essential experience before considering the purchase of an existing business. Ultimately, being passionate about the franchise, rather than solely focusing on financial gain, will allow you to become a more successful operator.

Topics:

• The importance of partnerships as an entrepreneur. 
• Core values and their impact on your business 
• Reimagining leadership 

...and so much more.

Top Takeaways

• Partnerships play a vital role in entrepreneurship. Reflecting on years of experience, Pardis shares a key insight to avoid 50/50 arrangements. Instead, focus on aligning goals, respecting each other, and defining clear roles. Ego can block teamwork; success comes from relying on experts and working together. Entrepreneurship thrives on good partnerships, not solo efforts.

• The Importance of Mission, Vision, and Values. Jordan and Pardis offer a fresh perspective on mission, vision, and values, often overlooked statements. They stress the role of core values, rather than mission statements, in guiding a company's direction. By prioritizing value creation, companies can maintain flexibility while effectively meeting the diverse needs of stakeholders. 

• Passion, Relationships, and Leadership. Jordan and Pardis challenge conventional leadership norms, promoting a servant leadership approach that empowers team members. Pardis shares insights on evolving into a stronger leader by being passionate about your business, cultivating genuine relationships, and leveraging networks for support. Making sure your leadership skills grow with your business will set you up for success. 

Who should listen?  Finance professionals, entrepreneurs, and investment bankers. 

Topics:

• The rise in personal LinkedIn posts 
• Long-term effects of investing in teams
• Intentional Hiring Practices

...and so much more.

Top Takeaways

• “People crave personal connection through posts.” Jordan and Marc discuss the importance of personal posts on LinkedIn. Marc recounts how sharing more about himself led to a surge in positive feedback and a stronger sense of community. Posting personal posts on LinkedIn helps build a bridge between you and your colleagues that may not have existed before.

• The importance of a long-term perspective when running a business. Marc and Jordan stress that instead of just aiming for short-term profits, it's important to build team harmony and support growth. By focusing on a positive work environment and teamwork, businesses can see steady revenue growth and create better relationships with colleagues.

• “My biggest mistake in hiring was hiring the wrong person.” Reflecting on recent hiring cycles, Marc discusses evaluating candidates based on how they align with the company's values. Jordan highlights that hiring should be intentional, targeting individuals who fit well within the company culture and positively contribute to the work environment. Connecting with professionals who share the company's values enhances the work culture and productivity.

Who should listen? Founders, Operators, and PE Firms. 

Topics:

• The Importance of Human Capital
• Benefits of Difficult Conversations
• Understanding Founder's Goals 

...and so much more.

Top Takeaways

• Human capital management and value creation go hand in hand. In private equity, understanding the significance of human capital is just the beginning. The ability to turn that awareness into action will set your PE firm apart. Investing in human capital helps navigate diverse teams, driving innovation and value while preparing your team for portfolio companies.

• Navigating difficult conversations builds trust. Why do private equity firms often avoid tough discussions before finalizing deals? The fear of losing the deal is a significant factor. However, coaching clients to engage with management and address critical issues before closing is crucial. Skillfully navigating these conversations not only reduces risks but also strengthens client relationships.

• Assisting founders in exploring their goals will strengthen your relationship. As a PE partner, you need to work closely with founders, helping them visualize their skills, passions, and purpose. By doing this, you can guide them in understanding their career better. This approach helps discover what motivates and energizes founders while building strong, meaningful relationships with them.

Who Should Listen? Franchise Owners and Operators, Managing Partners, and Business Owners. 

Topics:

• The Differences Between Private Equity Buyers 
• The Value Diverse Management Teams Bring
• The Challenges and Complexities of Turnarounds in Franchising

...and so much more.

Top Takeaways

• “One of the common misconceptions is that they're all the same,” Alicia explains the pros and cons of the different types of private equity buyers, emphasizing that the value of an offer for your business extends beyond the monetary figure.  It is crucial to understand each private equity firm’s offers,  timelines, and where they source their funds. 

• Diverse management teams generate excitement, align interests, and improve retention. Jordan and Alicia discuss the essentials for business success in today's market. They emphasize the importance of having an active management team skilled in marketing, operations, and day-to-day functions. This helps to keep employees motivated in a competitive market.

• Turnarounds in franchising are one of the toughest assignments in business. While investing in franchises offers great rewards, Alicia explores the complexities and challenges of franchising, highlighting the importance of support from the entire franchise community in executing plans effectively. This distinction sets franchising apart from traditional businesses.

Who Should Listen? Credit lenders, Managing Partners, Investors, and RIA’s 

Topics:

• Factors and Complexities Within the Current Market
• Challenges That RIA’s Face
• The Future of Private Credit

...and so much more.

Top Takeaways

• “The market has been more dynamic over the last six months than over the last six years.” Jordan, Aaron, and Joe dive into the dynamic nature of the present market landscape They point out that the lenders struggling today might be different from the ones struggling in six months. It's important to realize that what we think about someone's market position might not always be true. 

• The path RIAs need to take to succeed. These obstacles include balancing liquid and private credit investments, navigating the diverse landscape from major funds to smaller enterprises, and addressing educational gaps. Recognizing trends like equity and credit secondaries can drive market evolution despite these hurdles. Success in the credit markets depends on understanding different segments and investment strategies, empowering RIAs to prepare better and achieve success.

• “The shift we've seen is permanent”. When it comes to the future of the private credit market, Aaron acknowledges how some believe that the high returns associated with private credit may be dwindling and that investors are becoming wary of the asset class. Joe explains that this is just the beginning of a significant transformation in credit markets, with private credit set to play an even larger role in the financial landscape in the future.

Who Should Listen?  Aspiring Investment Bankers, Young Bankers, and Investment Bankers.

Topics:

• The Importance of Adaptability 
• Career Fulfillment
• Pros & Cons of Working Remote

...and so much more.

Top Takeaways

• "The most successful teams are those who adapt to changes in the market and the market opportunity." Teams that are true to their mission but adapt to market shifts can become durable, long-term value creators. Learning how to adapt is difficult and uncomfortable, but having a supportive team surrounding you will make it easier. 

• “It's about getting people together, about helping them get along.” Robin emphasizes the importance of having a good mentor in the early stages of your career who will support and push you into being a better employee and, in return, becoming a great mentor to others. The fulfillment in your career comes from enjoying the process and the relationships, not just the end result.  

• The value of in-person collaboration. The transition back to daily office life since COVID has proven that working remotely is efficient. Still, in-person work promotes collaboration and team building, which fosters a richer working environment and a healthier work-life balance.

Topics:

• The Value of Anchor Fund-of-Funds 
• Inside-Out Fundraising 
• The Importance of Storytelling

...and so much more.

Top Takeaways

• 90% of groups fail to raise a second fund after launching their first. To overcome the difficulty in the market.  Chris emphasizes the importance of evaluating your team's experience and reputation, along with understanding economic factors to determine the support needed for your first and second funds.

• Focus on building a core network of trusted supporters early on. In exploring inside-out fundraising, the focus is on starting within your immediate circle rather than reaching too far outside initially. This approach prevents premature marketing efforts and advocates for patience and gradually building credibility before engaging with major organizations.

• Having a vision for how you tell your story is critical.  Crafting a compelling story is crucial for successful pitching. Focus on why you do what you do rather than just the data. Think like a writer, creating chapters that entice the reader to turn the page. Pay attention to the small details that make for a great narrative.

Topics:

• Discovering Your Purpose
• Lessons from His Dad
• Franchise or Start-Up: Which Way to Go?

...and so much more.

Top Takeaways

• What is your “why”? As chairman and CEO of Lawn Doctor, spanning over 650 locations, Scott has the opportunity to travel the world and experience all of the different cultures of their franchisees. Connecting their narratives of life ambitions and goals with those of Scott’s father has anchored, he was able to find his personal “why” and fuel his dedication.

• Lessons from Dad. Scott learned valuable life lessons from his dad, who emphasized the importance of character and work ethic. Scott’s dad believed true integrity reveals itself in actions when no one's watching, a principle Scott also embraces. His dad taught him that franchise relationships and unit economics are interconnected. Scott emphasizes the importance of genuine care for franchisees and careful management of upfront costs to nurture lasting relationships.

• Should you franchise or start your own business? There are a few things to consider before making this decision. Scott and Jordan explore the decision-making process between franchising or starting your own business. Being honest with yourself when determining the amount of risk you are willing to take will help decide whether to franchise or to start fresh.