What’s really behind the rising cost of veterinary care? Can pet insurance actually save you money? In this heartfelt and honest episode, hosts Dr. Gershon Alaluf and Mallory Dickinson, RVT are joined once again by guest Kat, a veterinary receptionist with nearly three decades of experience on the front lines of client communication. Together, they tackle the tough topic of affordability, trust, and what pet owners need to know to build a better relationship with their veterinary team. From pet insurance myths to the emotional toll of unpaid bills, they break down what really happens behind the scenes—and why clear communication and mutual respect make all the difference in your pet’s care.

🎧 What you'll discover:

• Why pet insurance isn’t just optional—it’s essential
• What your vet wishes you knew about billing and costs
• The emotional toll of turning away treatment due to money
• How to tell if you’re at the right veterinary clinic for you
• Why technicians and receptionists deserve more credit

👥 Who will love this episode:

• Pet owners concerned about the cost of care
• People who want to understand the vet clinic experience
• Clients wondering if they’re at the right clinic
• Veterinary students & professionals navigating client relations

🎬 Timestamps:

00:00 – Why we created this podcast

01:06 – Trusting your vet: a deal-breaker or green light?

04:45 – Pet insurance & CareCredit: game-changers or too late?

10:00 – Behind the front desk: receptionists and real-life pressure

15:00 – What “compassionate care” really looks like

🔔 Stay Connected:

• Like this video if you learned something new!
• Drop your pet questions or stories in the comments below.
• Subscribe & hit the bell icon for updates. Irreplaceable Tails: Because every pet's story matters.

🎧 Available on Spotify, Apple Podcasts, and all major platforms.

📸 Follow us: @Pacific.Lens.Studios

📥 Contact: [email protected]

Ep. 2

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