Is AI killing SaaS, or is it exposing products that were always more convenience than substance?

In this episode of Breakthrough SaaS Growth, The Jasons explore what AI really changes in SaaS and what it does not.

The market is nervous. Some SaaS categories look vulnerable. Many products are being challenged by AI agents, automation and lower switching costs.

But not every SaaS business is equally exposed.

Systems of record, process depth, workflow ownership, customer trust and embedded business value still matter. Possibly more than ever.

We discuss:

• Why AI is forcing SaaS leaders to rethink defensibility
• Which SaaS categories are most vulnerable
• Why convenience-led products may struggle
• Why systems of record still matter
• How CRM, adoption and agentic AI change the debate
• Where SaaS companies can still build durable value

This is a practical conversation for SaaS CEOs, founders, product leaders, CROs, CCOs and Customer Success leaders trying to understand where AI creates risk, where it creates opportunity and what stronger SaaS businesses need to prove next.