In this episode, Const (DigiFabster) interviews Zane Hengsperger, the new General Manager at Delta 70, discussing his journey into manufacturing, the concept of factories as products, the role of automation and AI in the industry, and the importance of training and upskilling the workforce. Zane shares insights on quoting strategies, the significance of marketing in manufacturing, and his approach to learning in his new role. In this conversation, Zane Hengsperger and Const discuss the importance of leveraging AI for business processes, the significance of customer relationships, and strategies for small manufacturers to thrive in a competitive landscape. They explore the need for diversification in customer bases, the role of customer feedback, and the challenges of vertical integration and shipping. Cybersecurity concerns are highlighted, along with the dynamics of nearshoring and the necessity of attracting young talent to the manufacturing sector. The discussion emphasizes the evolving landscape of manufacturing and the opportunities for growth and innovation.

Takeaways

• Factories are not just about the end product, but the entire process.
• Automation should enhance human roles, not replace them.
• Training employees for new skills is crucial for successful automation.
• AI can significantly speed up quoting processes in manufacturing.
• Understanding customer context is vital for accurate quoting.
• Marketing plays a critical role in attracting new business in manufacturing.
• Building trust between people and technology is essential for AI adoption.
• Learning from the shop floor is key to effective management.
• Optimizing manufacturing processes can have a positive economic impact.
• Engaging with the workforce about their goals can lead to better outcomes. AI assistance is crucial for scaling business processes.
• Storing information is essential for effective learning.
• Customer loyalty is vital for long-term success.
• Diversifying customer relationships mitigates risks.
• Feedback from customers can lead to significant improvements.
• Vertical integration can enhance control over processes.
• Shipping logistics present unique challenges for manufacturers.
• Cybersecurity is a growing concern for all businesses.
• Nearshoring can create competitive advantages.
• Attracting young talent is essential for the future of manufacturing.

Chapters

00:00
Introduction and Background

05:58
Zane's Journey into Manufacturing

11:59
Training and Upskilling Workforce

17:48
Quoting and Pricing Strategies

24:02
Learning and Structuring Knowledge

32:22
Leveraging AI for Business Processes

39:20
Diversification in Customer Base

44:41
Navigating Shipping Challenges

50:10
Nearshoring and Trade Dynamics